How we fit help?
We dey here to help you get the best from PocketLoya. You fit reach out anytime, or check the common questions wey dey below.
Contact Support
Questions, wahala, or feedback? Email us and we go reply you, usually within 1–2 business days.
support@pocketloya.comBilling & Payments
Help with LEX credits, top-ups, PocketLoya Pro, or any payment wey no go through.
billing@pocketloya.comFrequently Asked Questions
How I go start?+
Download PocketLoya, sign up with your phone number, and you go receive free LEX credits to start ask legal questions sharp-sharp — for English, French or Pidgin.
Wetín be LEX credits?+
LEX na PocketLoya's pay-as-you-go credit. Questions, voice calls and document tools dey use small amount of LEX. You fit top up anytime with MTN Mobile Money or Orange Money.
Wetín be PocketLoya Pro?+
Pro na optional monthly subscription wey include LEX allowance plus premium legal documents and voices. You fit subscribe or cancel anytime from the app — no be lock-in.
How I go generate or review document?+
Open Documents for the app. Pick template (contract, demand notice, NDA and more) to generate one wey you fit download as editable Word file or PDF, or upload document to make dem analyse the clauses for plain language.
Which languages dem dey support?+
PocketLoya dey work for English, French and Pidgin. Answers and voices dey follow the language wey you choose.
PocketLoya fit replace lawyer?+
No. PocketLoya dey provide legal information and document assistance wey dey grounded for Cameroonian law, but e no fit replace advice from licensed attorney for complex or high-stakes matters. Always consult qualified lawyer for court representation.
I find wrong or missing citation. Wetin I go do?+
You fit flag the incorrect citation directly for the app. Reports go dey reviewed to make the AI more accurate over time.
How payments and refunds dey work?+
Credits and subscriptions dey paid via MTN Mobile Money or Orange Money. Purchases na final and non-refundable unless law require am.
How I go delete my account?+
Go Settings for the app and choose Delete Account. This one go permanently remove your account and associated data. You fit also email us and we go help.
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AI Disclaimer
PocketLoya na AI-powered and e dey trained on the laws of Cameroon. E dey provide general legal information, no be legal advice. AI-generated responses fit get errors. Always confirm critical decisions with licensed lawyer.