Delete ya account & data

You fit permanently delete ya PocketLoya account and the personal data wey tie to am any time. Na so e be.

Delete am yaself for the app

The fastest way dey right inside the app — e dey work immediately.

  1. 1Open the PocketLoya app and sign in.
  2. 2Open the menu, then tap Settings.
  3. 3Scroll go the bottom and tap “Delete account”.
  4. 4Confirm. Dem go erase ya account and data sharp sharp.

You no fit access the app?

If you no fit sign in again, submit deletion request for below and our team go process am. Enter the phone number wey dey on the account so we go fit find am and erase am.

We go email you to confirm once we don delete ya account.

You prefer email? Write to privacy@pocketloya.com

Wetin dem go delete

  • •Ya profile — phone number, name, city and preferences
  • •Ya chats, questions and AI conversation history
  • •Documents wey you save, matters and reminders
  • •Referral records and the LEX balance wey remain for you
  • •Device and notification tokens

Wetin we fit keep

We dey keep small record of purchase wey complete and payment transactions where law require am (like tax and accounting), anonymised or pseudonymised where e possible. We no dey use dis data to re-identify you.

Request wey you submit for here, we go action am within 30 days. In-app deletion na immediate.